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SUPPORT POLICY

Email support: is provided at no additional charge to licensed users with current software versions.

Product Updates: Licensed users may download and install minor updates (ie. version 5.1 to version 5.2) at no charge. Upgrade discounts are available to upgrade from the previous major version to the current major version (ie. v5.x to v6.x). Annual Upgrade Subscriptions may be purchased along with a product license, which include new versions for a 12-month period. New license keys are provided for licenses purchased 30 days prior to a new version release.


Technical Support and Customer Service Requests
: For questions regarding product functionality, please check the Download page to be sure you are using the latest version. Many problems may be resolved by updating your JVM, please see the Java support section for your product for details. Also, if you have a question, it is possible that is has been asked before, please check the FAQ page for the product you are using before contacting support. To make a support request, please fill out our Support Request Form.

Product Registration Information: If you are reporting a problem with an email address other than the one used for purchase, please include the email used for purchase, order ID, or software license key with the problem report.

This policy is subject to change.

PRODUCT SUPPORT

Visual IP Trace
Requirements
Manual
FAQ
New Release

eMailTrackerPro
Requirements
Manual
FAQ
New Release

CallerIP
Requirements
Manual
FAQ
New Release


PARTNER PRODUCTS SUPPORT

SmartWhois: Please contact TamoSoft Support with any questions.

CommView: Please contact TamoSoft Support with any questions.

SUPPORT FORMS

Please use one of the following forms for all technical support and customer service requests. Before contacting support please see our Support Policy and other resources provided on this Support page for links to the on-line product help and FAQs, which have answers to many questions.

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