Email support: is provided
at no additional charge to licensed users with
current software versions.
Product Updates: Licensed
users may download and install minor updates
(ie. version 5.1 to version 5.2) at no charge.
Upgrade discounts are available to upgrade
from the previous major version to the current
major version (ie. v5.x to v6.x). Annual Upgrade
Subscriptions may be purchased along with a
product license, which include new versions
for a 12-month period. New license keys are
provided for licenses purchased 30 days prior
to a new version release.
Technical Support and Customer
Service Requests: For questions regarding
product functionality, please check the Download page
to be sure you are using the latest version.
Many problems may be resolved by updating
your JVM, please see the Java support section
for your product for details. Also, if you
have a question, it is possible that is has
been asked before, please check the FAQ page
for the product you are using before contacting
support. To make a support request, please
fill out our Support
Request Form.
Product Registration Information: If
you are reporting a problem with an email address
other than the one used for purchase, please
include the email used for purchase, order
ID, or software license key with the problem
report.
This policy
is subject to change.
SmartWhois: Please contact TamoSoft
Support with any questions.
CommView: Please contact TamoSoft
Support with any questions.
MailWasher Pro: Please contact Firetrust
Support with any questions.
