Installation Help

If you get the message 'Your JVM needs to be updated/installed' this means the program you are installing/running requires a Java VM that it is either not installed or needs to be updated.

How to Install : Download and install Sun's version of Java. Or visit Sun's download Java page for more options and instructions.

How to Update : Visit Windows Update (or Start / Windows Update), press the "Scan for Updates" button, and then install the "Security Update Microsoft Virtual Machine (Microsoft VM)" critical update. If not available, install Sun's Java (above).

For more detailed information about Java requirements, please visit the Internet Security Support, Network Monitoring Support, or Support Automation Support pages and select the 'Requirements' link for your product of interest.

For help on Installation Error Codes please see the chart below.

Installation Error Codes

Important: Visualware recommends you use Sun's latest JRE. Many Java errors are due to your Visualware product not using Sun's JVM even if you have it installed. For help on how to install Sun's JRE and how to make sure your machine uses Sun's JVM the click here for a Java Help Tutorial

Error	Description -- Probable Cause -- Possible Solution
10001	Unable to create boot class file in temporary directory -- Most likely there is no available disk space on the Windows system disk -- Free up some disk space and try again
10002¹	Boot (B) section in EXE not found -- Most likely a virus on your PC tampered with the download EXE -- Run anti-virus software on your PC and then Download a new EXE
10003	Unable to read EXE into memory -- Windows resources are exhausted -- Restart Windows and try again
10004	Windows GetModuleFileName() failed -- Windows resources are exhausted -- Restart Windows and try again
10005	Windows GetExitCodeProcess() failed -- Windows resources are exhausted -- Restart Windows and try again
10006	Windows SetEnvironmentVariable() failed -- Windows resources are exhausted -- Restart Windows and try again
10007	Windows GetTempPath() failed -- Windows resources are exhausted -- Restart Windows and try again
10008	Error creating temp directory -- The temp directory returned by Windows does not exist (a Windows configuration error) or there is no available disk space on the Windows system disk -- Free up some disk space and try again
10009	Windows GetTempPath() folder does not exist -- The temp directory returned by Windows does not exist (a Windows configuration error) -- Ask your system administrator for help -- step by step solution
10010	Error passing arguments between C and Java -- Contact vendor and Download a new EXE
10011	Unable to read EXE into memory -- Windows resources are exhausted -- Restart Windows and try again
10012¹	Files (Z) section in EXE not found -- Most likely a virus on your PC tampered with the download EXE -- Run anti-virus software on your PC and then Download a new EXE
10013	Unable to create C to Java handshake file -- Most likely there is no available disk space on the Windows system disk -- Free up some disk space and try again
10020	There was no /main class specified in the vars (V) EXE section -- EXE may have been tampered with -- Download a new EXE
10021	Unhandled exception in 'main(String args[])' -- If you see a java.lang.NoClassDefFoundError, there is most likely a problem with your installation of Java and you will need to reinstall Java. Otherwise, please contact us with detailed error information
10022	'public static void main(String args[])' entry point not found -- Vendor EXE creation error (make sure main() is properly declared) -- Please contact us with detailed error information
10023	General exception calling main() -- Unhandled error condition -- Please contact us with detailed error information
10024	Failure loading /main class (or dependency class) -- Vendor EXE creation error (not all required classes were packaged) -- Please contact us with detailed error information
10025	/main class found, but not accessible (public) -- Vendor EXE creation error (make /main class public) -- Please contact us with detailed error information
10030	Unable to create class file in temporary directory -- Most likely there is no available disk space on the Windows system disk -- Free up some disk space and try again
10031¹	Magic number not found extracting files -- Corrupt EXE -- Download a new EXE
10032¹	Improperly formatted files section -- Corrupt EXE -- Download a new EXE
10033¹	General error extracting class files -- Corrupt EXE -- Download a new EXE
10034¹	Uncompress failure -- Corrupt EXE -- Download a new EXE
10040	The EXE has been tampered with -- Download a new EXE
10090	EXE file size found does not match expected size -- Most likely, you have a partial download file -- Download a new EXE and try again
10091¹	EXE digital signature check failed because the EXE has been tampered¹ with, most likely by a virus -- Please refer to our EXE digital signature web page for detailed help! Some people report that a 'download accelerator' can cause this problem and that downloading via Internet Explorer works .
10092¹	EXE section failed digital signature check -- See error 10091 above for details.

Notes: (1) If there is a problem reported with the install EXE file, run anti-virus software on your PC first (eg: try Norton Anti Virus), to verify that your PC is virus-free, as many viruses work by modifying EXE programs as they are saved on your PC. Then download a new install EXE and try again. If problems persist, please contact us.