Visualware Firewall Help
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Is your firewall correctly setup?
There are numerous firewalls available so we have tried to cover most of the popular ones. Basically to function correctly firewalls need to allow ICMP (Internet control message protocol) to pass through it. This may sound hard but with the step by step instructions below we have tried to make it an easy process for you. If you have a firewall that is not listed and you think should be then please contact us and we will try and accommodate as many as possible.
Simply choose your firewall from the ones below to view the step by step instructions:
Norton Internet Security 2006
Windows SP2
ZoneAlarm Pro
McAfee
Trend Micro PC-cillin
Step 1: Click Start --> All Programs --> Norton Internet Security --> Norton Internet Security as shown in fig 3.1 below
Fig 3.1: Click Start --> All Programs --> Norton Internet Security --> Norton Internet Security
Step 2: In the main window of Norton Internet Security, click Personal Firewall as shown in fig 3.2 below
Fig 3.2: Click Personal Firewall in main window
Step 3: Click configure as shown in fig 3.3 below
Fig 3.3: Click Configure
Step 4: Click the General button in the Advanced tab as shown in fig 3.4 below
Fig 3.4: Click the Advanced Tab and choose General.
Step 5: Remove the checkbox next to every rule which specifies 'block' as the action, and 'Protocol: ICMP' in the text as shown in the circled parts of fig 3.5 below
Fig 3.5: Remove the checkbox next to alls rules that specify 'block' as the action
Step 1: Click Start --> Settings --> Control Panel as shown in fig 4.1 below
Fig 4.1: Start --> Control Panel
Step 2: Once the Control Panel has opened you need to open the Windows Firewall option. An example of this is shown below. The image below may differ depending on your choice of viewing. Try changing the View By option to Small Icons.
Fig 4.2: Control Panel --> Windows Firewall
Step 3: Click on Advanced Settings as shown below:
Fig 4.3: Advanced settings
Step 4: Right click on Inbound Rule and click New Rule, as shown below:
Fig 4.4: Create new incoming rule
Step 5: Click the Custom radio button followed by the Next button.
Fig 4.5: Custom --> Next
Step 6: Click the All Programs radio button followed by the Next button.
Fig 4.6: All Programs -- Next
Step 7: Choose ICMPv4 from the Protocol type drop down menu, as shown below, then click next.
Fig 4.7: Protocol Type --> ICMPv4 --> Next
Step 8: Click next for the remaining sections without changing anything. The last dialog will request a name. Something like "ICMPv4 inbound rule" will suffice. Once this has been done the firewall will be set up correctly and our products should function correctly. If not please contact support.
Step 1: Click Start --> Programs --> Zone Labs --> Zone Labs Security as shown in fig 5.1 below
Fig 5.1: Start --> Programs --> Zone Labs --> Zone Labs Security
Step 2: In the main ZoneAlarm Pro you need to click the Firewall tab on the left hand side as indicated by the green circle
Fig 5.2: ZoneAlarm Main Window
Step 3: Depending on what security section you are setup for then choose one of the 'custom' buttons circled in green below
Fig 5.3: Firewall Main Window
Step 4: By clicking on the custom button in fig 5.3 you will get a window like that one below in fig 5.4. You need to select the options as shown in fig 5.4.
Fig 5.4: Firewall Settings
McAfee should not affect VisualIPTrace. If it does then please contact support.
When you first use VisualIPTrace McAfee will ask if you to grant access to jview.exe or java.exe. Once this is done VisualIPTrace will work without problems.
Step 1: Open up the main Trend Micro PC-cillin control panel
Step 2: Click Personal Network and Firewall Controls (fig 1)
Step 3: Click Settings in the Personal Firewall section (fig 1)
Fig 1
Step 4: From the list, select the profile which corresponds to the Current Firewall Profile shown at the top of the window (see arrows) (fig 2)
Step 5: Click Edit (fig 2)
Fig 2
Step 6: From the Network Control tab, click Add (fig 3)
Fig 3
Step 7: Enter the following information:
Fig 4
Name of network control rule: ICMP In
Connection: Incoming
Action: Allow
Protocol: ICMP
Type(s): All types
IP Setting: All IP addresses
Step 8: Click OK
Step 9: Click Add again (fig 3)
Step 10: Enter the following information (fig 5)
Fig 5
Name of network control rule: ICMP Out
Connection: Outgoing
Action: Allow
Protocol: ICMP
Type(s): All types
IP Setting: All IP addresses
Step 11: Click OK
Step 12: Click OK twice to close open dialogs. Close the main Trend Micro PC-cillin control panel.
Step 1: Open the firewall by clicking its system tray icon
Step 2: Click the Firewall icon
Step 3: Click Advanced (right hand side)
Step 4: Click Network Security Policy
Step 5: Open the Global Rules tab
Step 6: Click Add
Step 7: Fill out the Network Control Rule dialog as follows:
Action: Allow
Protocol: ICMP
Direction: In/Out
Description: Visualware ICMP
Source address: Any
Step 8: In the ICMP Details tab, select Message ‘Any'.
Step 9: Click Apply. Close all open dialogs, applying all changes.
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