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Contacts: Julie Lancaster
Shoor & Company
Viator Networks Selects Visualware Software to Provide Connectivity Reporting for Hotel Internet Services
VisualRoute Graphical Traceroute Tool to be Included on Servers Delivered to Choice Hotels International Franchisees
TURLOCK, CALIF -- MARCH 27, 2002 -- Visualware Inc. today announced that Viator Networks has selected its VisualRoute Internet connectivity tool to help network administrators identify and troubleshoot connectivity problems. VisualRoute will be included on servers delivered to thousands of hotels, as part of a Viator multi-year contract to provide high-speed Internet service to domestic franchisees of Choice Hotels International, including Clarion, Comfort Inn, Comfort Suites, Econo Lodge, MainStay Suites, Quality, Rodeway Inn and Sleep Inn.
"Reducing the effort needed to manage networks is critical for Viator because most people who manage hotel and apartment complex networks aren't trained engineers," said Todd Landfried. "So it is critical for them to have tools that allow them to determine whether network problems exist internally or externally without a lot of training. VisualRoute is so simple to use that most of our customers need no assistance in figuring out how to use it. It has already contributed to a direct decrease in the number of technical support calls from users wanting to know if the network was up."
"Viator Networks has established itself as a leader in providing Internet solutions for hotels and commercial offices," said Julie Lancaster, director of marketing for Visualware. "By putting together complete solutions with effective toolsets, they are able to reduce the usual high costs and high levels of technical support, thereby increasing overall customer satisfaction."
VisualRoute determines precisely where and how traffic is flowing on the route between the desired destination and the user trying to access it, providing a geographical map of the route and the performance on each portion of that route. The VisualRoute Personal Edition can be installed on a user's PC to determine connectivity and performance between that PC and any site on the Internet or a corporate Intranet. VisualRoute Server, the enterprise version of the product, enables network administrators to provide this capability to anyone with Web browser connectivity. Pricing for the VisualRoute Personal Edition starts at $39.95. Free 30-day trial versions of VisualRoute Personal Edition and VisualRoute Server may be downloaded from http://www.visualware.com.
About Visualware Inc.
Visualware Inc. is a leading company in the Internet Security and Performance Management markets. For Internet performance purposes, Visualware provides products that can quickly locate application or infrastructure delivery problems so they can be fixed immediately, eliminating downtime and unacceptable service delivery rates. In the Internet security arena, Visualware develops tools that help identify and track unwanted visitors to a system, especially those that come through publicly accessible entry points, and helps determine the identity of visitors through a unique geographical location capability. Visualware's software products aid organizations in providing fast and responsive Web sites for their customers, in obtaining customer location information for marketing and verification purposes, identifying hackers attempting to breach the security of their networks and protecting against credit card fraud. For more information, visit www.visualware.com.
About Viator Networks Inc.
Viator Networks, based in Mesa, Arizona, is a manufacturer of integrated server and network hardware solutions for the hospitality, multiple-dwelling unit (MDU), multiple-tenant unit (MTU) and home markets. Viator Networks also provides consulting services to these same market segments. Its products include The EgressTM Server, now in release 3.7, and the patent-pending EgressTM Port. The company's products are available directly or through licensed system integrators and Internet service providers. For more information, visit www.viatornetworks.com.
© 2002 Visualware Inc. All rights reserved. VisualRoute is a registered trademark of Visualware Inc. All other product names and brand names are trademarks or registered trademarks of their respective owners.