"Is the assessment of connection quality more important than the speed? That's the central question I'll address," said Palmer.
Trusting business-critical applications to the cloud has risks. A cloud strategy delivers attractive cost benefits on paper. However, at the same time the user experience is removed from a company's direct control.
"When business-critical applications are aggravated by a poor user experience, the company risks its reputation coming under fire. The cost benefits can quickly diminish, and the enterprise customers who are costly to win are frustrated and unhappy," said Palmer.
Poor network service in the cloud usually boils down to enterprise customers blaming network service providers. The challenge on both sides is difficult -- on the one hand, the application consumer may have the necessary IT skills within its organization but has no responsibility for the application delivery infrastructure. On the other hand, the application provider has responsibility for the delivery platform but has no responsibility for the consumer private network and the public network that bridges the two.
Needless to say, both the network service provider and its enterprise customers invest heavily in tools and services to monitor, measure and assess the network performance, but even when all lights are green, the dilemma of problem acceptance and resolution remains.
The standard solution is to get more speed or bandwidth, but will it actually deliver a solution to the problem? How should the network be assessed? Is speed or quality the issue? How do you evaluate the quality of a network? Is quality related to megabits per second? If not, what is?
Learn the answers to these important questions at Palmer's feature presentation in the "Technology Showcase" session at the Telecom Exchange LA. Service providers should not miss the opportunity to augment and upgrade their network performance measurement criteria to provide the ultimate user experience to their most demanding customers.
About Telecom Exchange:Telecom Exchange (TEX) "Where Communications and Technology Meet," is an executive-level networking event where the decision makers of service providers, data center/colo operators and vendors join investors and tech company innovators to network and close business. An award-winning event, it is a neutral playing field designed to drive direct and 'red-tape-free' networking and c-level engagement. For more information: http://thetelecomexchange.com/la/
About Visualware, Inc.
Visualware is a private Network Application and Performance Management Assessment company, based in Turlock, California. It was founded in 2001 by Henry Harris, CEO and Julian Palmer, CTO. The company provides hardware and software solutions to Telco, VoIP and large enterprises worldwide. Its technology platform has the capability to measure, test and report the performance, quality and efficiency of network connections end-to-end and edge-to-edge. Visualware is in a unique position and currently the only one in the industry that offers this critical network assessment tool. For more information, visit us at: www.visualware.com
About MyConnection Server:
MyConnection Server (MCS) is a network assessment solution toolset and the flagship product of Visualware. It delivers a broad range of support managed automated and user initiated self-help connection testing and monitoring services directly via the browser to any online customer/location anywhere in the world. MCS provides precise measurement connection throughput and capacity, network routing and firewall testing. These testing parameters can be done along with its analysis tools that are custom designed to assess connections for bandwidth's intensive and time critical applications such as VoIP and Video conferencing. To learn more, visit us at: www.myconnectionserver.com