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VISUALWARE NEWSLETTER, Vol. 4, Issue #8                 August 27, 2004
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In this issue ...

1. CALLERIP v2.0a -- this new release adds automated alerts of security
threats, detailed connection activity log, integrated help, and more

2. DESKTOP-PERSPECTIVE ONLINE SERVICE -- if your customers ever have
difficulty accessing your web applications, our new web service can help

3. KEYNOTE GLOBAL INTERNET PERFORMANCE CONFERENCE -- learn how to improve
e-business performance, customer satisfaction and profitability

4. WINDOWS XP SP2 -- Microsoft's Service Pack 2 update for XP users is
set for release within days

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1. CALLERIP v2.0a - Version 2 adds several significant features to help
protect your system from unauthorized access, including automated alerts
for malicious backdoors plus customizable alerts for any connection based
on country of origin, IP address, process name or port. You can even use
CallerIP to monitor remote systems, and receive email alerts for suspect
connections. The release also adds integrated help to provide quick
explanations of features and messages, and optional automatic start up
for continuous protection. More information:

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2. DESKTOP-PERSPECTIVE ONLINE SERVICE - This valuable service enables
help desk and support staff to quickly determine where a connectivity
problem occurs between a customer and your web application. DesktopPerspective
provides visibility to network diagnostics originating from the customer
location, identifying if the problem occurs at their location, an
intermediary hop on the Internet, or the destination point. Results are
provided within seconds without imposing technical commands on the customer.
For a demo and information see:

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3. KEYNOTE GLOBAL INTERNET PERFORMANCE CONFERENCE -- is the premier
conference for IT, Marketing and Line-of-Business professionals. As a
GIPC sponsor, Visualware will be demonstrating our suite of help desk
tools that assist in resolving Internet performance and connectivity
problems for web-based applications. See how the tools can also be
deployed as part of a self-service support portal, increasing customer
satisfaction and reducing support costs. More information:

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4. WINDOWS XP SP2 -- Microsoft's Service Pack 2 for XP users is set
for release within days. The update focuses on added security to protect
systems from viruses, hackers and worms. According to Microsoft, 'it’s
one of the most important service packs ever released.'