Make sure the BCS is running as a service

1. Open the Run command dialog.

To do this hold down the Windows/Start key and tap the R key

2. Open the Services utility

Type services.msc and click the OK button.

run dialog box

3. Locate Visualware Application Manager - NetQCheckHTML5Agent.exe

This will launch a window similar to the one below. Scroll down and locate theVisualware Application Manager - NetQCheckHTML5Agent.exe(users on BCS 516 or below will see Visualware Browser Compatibility Service).

services list

4. Verify its state is Running

If the service is not running right click on it and click the start option.

services list

If the service is running the BCS should be accessible from the Internet. To check this click here.